We have received a number of kind letters and emails from the relatives of loved ones who have stayed with us. Below, please find a few words that relatives have given us their permission to publish. We hope these give you an insight as to how people feel about the care we offer at the Manor House.
"My dad has been in the Radcliffe Manor House Care Home since August 2023.
The first day I took my dad, all staff were very polite, welcoming and I felt they really wanted to get to know him and make him feel safe in their lovely home. On a daily basis my dad is given choices about his personal care, food, participate in activities, which is a very important part of daily life. Myself, family and friends are always welcome in the home and by all staff. The staff conduct themselves in a very calm, relaxed but professional manner. I never worry about asking questions or discussing relevant things with them, as their door is always open and they are willing to take time out to chat. My dad is always clean and dressed as he likes to be. My dad loves the company of the friendly staff and has made some nice, new friends that he has his meals with. My grateful thanks go to the manager and all her lovely staff".
Teresa (October 2023)
"I am writing to offer my gratitude to the management, trustees and staff of Radcliffe Manor House. My mum who ...[came] for respite care, settled so well, with a .. reduction in her anxiety ...,we decided to make mum's stay a permanent one. Mum has been resident for just over 9 months and I am very pleased with the care she is receiving, the approachability of the stafff... has all helped mum settle.
The team have responded really well to any medical issues and sought professional advice when required; they have kept me well informed of any changes in mum's medication etc. I am extremely impressed with the new database ... and it will be an incredibly useful resource for families to keep abreast of any developments in the care and management of their relatives.
In my capacity as a Lay Minister I have cause to visit various care homes/warden aided complexes and have seen the very modern and plush homes.... they have a hotel feel which is ... impersonal. The Manor House ... feels like walking into a family home and the staff help to give the impression that it is .... the home of a big family. Mum ... is not always aware of what is happening around her but she always comments an what wonderful food is served. She enjoys taking part in activities, having her hair done and even having her nails painted, something she refused to have done at home!
Wendy (July 2023)
"My mother has been resident at two other care homes before coming to you and we can honestly say that what you are providing for her and how the staff interact with her, is the best care she has ever received. What is noticeable as soon as you walk into the Manor, is the relaxed calm way that the staff interact with the residents. Nobody is rushing around, too busy to stop and talk to residents as appropriate and sadly, that can be a rare thing in care homes these days. We remain fully appreciative of how staff engage with the residents, offering companionship, reassurance and assistance as needed. We have also been amazed by how many staff have been on shift when we visit as evidenced on the staff sign in sheet. ...At the Manor we have found that the staff take the time and care to ensure she [my mother] is dressed in well co-ordinated outfits; her continence issues are addressed via the continence programme you have in place and efforts are made to make her feel confident enough to spend short periods of time away from her bedroom. .......Since being at the Manor she has never looked better and has benefitted from regular access to the hairdresser, chiropodist & manicurist. Having seen the quality and choice of the food that is provided we are more than happy and have been impressed by the efficient, non-rushed way in which the staff encourage the residents to access the dining room at mealtimes. .....Staff are always friendly towards us and my mother - you Mel and your team leader staff have been nothing but professional and helpful when we have made requests or asked questions. We wanted to tell you and the staff how much we appreciate the warm, welcoming, caring and calm approach that you have towards residents which is always evident each time we visit. Manor House is the best care home my mother has been in, so please take heart from that and thank you for all that you do for her. Best Wishes John & Fiona (June 2023)
To all the staff; Thank you all so much for all your patience, care and kindness to George, much appreciated (January 2023)
"Please extend my thanks to all the staff at the Manor House for the care extended to Ann over the last few weeks; Ann had 7 years at the Manor House where she was well looked after and you made her feel part of the extended family. As an organisation you held out during Covid and all I can say is THANK YOU to all your staff who had to endure this period. I will forever be grateful and will champion the role that careworkers have in society." (January 2023)
"To all the wonderful staff at the Manor, thank you so much for all the love and care you gave Dad during his time with you. You are all very much apprreciated, Love from Jane" (November 2022)
" I wish to send my sincere thanks to all the staff who have been involved in supporting Mum during her 2 years at the Manor House. Mum was shown kindness, care, compassion and love during her final years; she felt safe with you. Mum's care has been marvellous, the home became her family during the Covid lockdowns and I could not have hoped for more for Mum. Ruth" (November 2022)
"Words cannot express my gratitude for the care & love you showed my mom during her time at Radcliffe Manor. To know she was cared for so much is a great confort. My thanks and best wishes to you all, Kay" (October 2022)
"Thank you for your amazing care, compassion, kindness and love that you gave to our lovely Mum since June 2019; it means the world to us and it did to her as demonstrated when she returned from hospital last month and said "it's lovely to be home". We can't thank you enough, with all our love, Alastair & Lindsay" (October 2022)
I can’t thank you all enough for the care, kindness and consideration you all gave to my Dad. You truly do have wonderful staff which made his passing easier for him and myself. Could you pass on my eternal thanks to everyone involved, both day and night staff. I feel contented that he was looked after with kindness, compassion and dignity. Kindest regards, Pam.
It was only a couple of months ago that we said goodbye to my Grandad who was a resident for over 6 years at the Manor House. During his time he would often tell me how happy he was there and how the staff looked after him so well, and I know he loved to get outside and appreciate the gardens. Myself and my wife came to the Home every Saturday to see him and during our visits we were always made to feel very welcome and offered tea and biscuits and made some great connections with the staff. I just wanted to go on record to thank all of the staff that have cared for him during his time at the Home and made it such an enjoyable part of his life during his final chapter. Alex.
Just a note to say ‘thank you’ for the kindness and dedication shown to Tom by everyone during his time with you.
It is comforting to know that he spent his last few years in your care, which was given with genuine affection.
Pamela, Barbara and Family.
To the Management and all the caring staff. How do I surpass ‘perfect’? Well, I can’t. As a visitor, not a relative, I guess the saying “The onlooker sees more of the game’ is a true analogy. My husband and I have visited a friend and resident of 2 1/2 yrs at the Manor House, who has, recently, sadly passed away. We have ‘popped in’ at any time and on any day.
I mention that, for a reason. At no time have either of us experienced any doubts about devotion or sincerity of fondness towards any individual. We never encountered any failings of care to the residents. Home from Home really does sum up The Manor House. I confess to always being cynical about Care Homes in their entirety. I was wrong. ‘Perfect’ really does describe everything about The Manor House. I’m going to miss the caring friendship we have experienced. Such lovely, friendly staff must be called ‘family.’ That’s how much they care. My husband and I recommend
The Manor House to our friends as we are all senior citizens !!! No fear of ‘old age’ now.
We are quietly relieved. Missing you all already. Much love,
Alyce and Pete
After Respite Care:
“Many thanks to you and the staff for looking after mum with such care and kindness. They had a lovely week and have returned in really good shape! We really couldn’t recommend Manor House too highly to anyone for the absolutely exemplary standards of care.”
“A big thank you to all the staff at Radcliffe Manor House for the love, care and support you gave to my dad – and the rest of the family.”
“My mother was a resident at the Manor House for just over six years until her death last month. This letter is to convey my thanks to the Management Committee and all those who were involved in her life over that time.
The care my mother (and my step-father until his death in 2012) and my family have been given has been largely sensitive, imaginative, practical and helpful – notwithstanding economic restrictions, the workload, and the “tick box” obsessed society in which we all have to operate these days.
I believe the fact that the Manor accommodates a relatively small group of residents in a “real” home rather than in a state-of-the art purpose built “facility” means that a family atmosphere can be maintained. This is so important.
During her last days everyone was so supportive and caring as they tried to make that transitional time easier for her and family members watching over her. When I have called in since her death I have been welcomed as one of the family still. That has meant a lot to me as does the fact that some staff managed to come to her funeral. Please convey my thanks to all the staff. You are so lucky to have such a team of dedicated people including those working behind the scenes – in the house, office and grounds.
“From the moment we first visited The Manor House, we felt that it had “soul”, where guests were treated with kindness, just how you would wish to be treated. Since then, our initial feelings have been thoroughly confirmed and our mother’s care has been excellent, with the experienced staff all being very caring, supportive and patient. Every endeavour is made to give very personalised care with great emphasis being placed on respect for the dignity of each and every guest.
We would not hesitate to recommend The Manor House.”
Kind Regards and warm thanks,
Nigel, Sally and Sue.
“My mother came into Radcliffe Manor House after a period in hospital followed by a stay in a nursing home in Nottingham in January 2014 and was immediately made very welcome.
The emphasis was that it was her new home and the staff were there to make it as comfortable as possible for her, and that their focus of attention at all times was her well-being. Not only was her accommodation superb (and the food), she was looked after by the most remarkable team. They were all hugely professional in all they did for her, always with good humour, and she enjoyed their company.
Visitors were always made very welcome and nothing was too much trouble. My mother was cared for at all times, and more so when she was less well. There was an excellent communication between the Home and the family who always felt fully confident that Radcliffe Manor House was the right place in every respect.
Take care all of you!