We have received a number of kind letters and emails from the relatives of loved ones who have stayed with us. Below, please find a few words that relatives have given us their permission to publish. We hope these give you an insight as to how people feel about the care we offer at the Manor House.
I can’t thank you all enough for the care, kindness and consideration you all gave to my Dad. You truly do have wonderful staff which made his passing easier for him and myself. Could you pass on my eternal thanks to everyone involved, both day and night staff. I feel contented that he was looked after with kindness, compassion and dignity. Kindest regards, Pam.
It was only a couple of months ago that we said goodbye to my Grandad who was a resident for over 6 years at the Manor House. During his time he would often tell me how happy he was there and how the staff looked after him so well, and I know he loved to get outside and appreciate the gardens. Myself and my wife came to the Home every Saturday to see him and during our visits we were always made to feel very welcome and offered tea and biscuits and made some great connections with the staff. I just wanted to go on record to thank all of the staff that have cared for him during his time at the Home and made it such an enjoyable part of his life during his final chapter. Alex.
Just a note to say ‘thank you’ for the kindness and dedication shown to Tom by everyone during his time with you.
It is comforting to know that he spent his last few years in your care, which was given with genuine affection.
Pamela, Barbara and Family.
To the Management and all the caring staff. How do I surpass ‘perfect’? Well, I can’t. As a visitor, not a relative, I guess the saying “The onlooker sees more of the game’ is a true analogy. My husband and I have visited a friend and resident of 2 1/2 yrs at the Manor House, who has, recently, sadly passed away. We have ‘popped in’ at any time and on any day.
I mention that, for a reason. At no time have either of us experienced any doubts about devotion or sincerity of fondness towards any individual. We never encountered any failings of care to the residents. Home from Home really does sum up The Manor House. I confess to always being cynical about Care Homes in their entirety. I was wrong. ‘Perfect’ really does describe everything about The Manor House. I’m going to miss the caring friendship we have experienced. Such lovely, friendly staff must be called ‘family.’ That’s how much they care. My husband and I recommend
The Manor House to our friends as we are all senior citizens !!! No fear of ‘old age’ now.
We are quietly relieved. Missing you all already. Much love,
Alyce and Pete
After Respite Care:
“Many thanks to you and the staff for looking after mum with such care and kindness. They had a lovely week and have returned in really good shape! We really couldn’t recommend Manor House too highly to anyone for the absolutely exemplary standards of care.”
“A big thank you to all the staff at Radcliffe Manor House for the love, care and support you gave to my dad – and the rest of the family.”
“My mother was a resident at the Manor House for just over six years until her death last month. This letter is to convey my thanks to the Management Committee and all those who were involved in her life over that time.
The care my mother (and my step-father until his death in 2012) and my family have been given has been largely sensitive, imaginative, practical and helpful – notwithstanding economic restrictions, the workload, and the “tick box” obsessed society in which we all have to operate these days.
I believe the fact that the Manor accommodates a relatively small group of residents in a “real” home rather than in a state-of-the art purpose built “facility” means that a family atmosphere can be maintained. This is so important.
During her last days everyone was so supportive and caring as they tried to make that transitional time easier for her and family members watching over her. When I have called in since her death I have been welcomed as one of the family still. That has meant a lot to me as does the fact that some staff managed to come to her funeral. Please convey my thanks to all the staff. You are so lucky to have such a team of dedicated people including those working behind the scenes – in the house, office and grounds.
“From the moment we first visited The Manor House, we felt that it had “soul”, where guests were treated with kindness, just how you would wish to be treated. Since then, our initial feelings have been thoroughly confirmed and our mother’s care has been excellent, with the experienced staff all being very caring, supportive and patient. Every endeavour is made to give very personalised care with great emphasis being placed on respect for the dignity of each and every guest.
We would not hesitate to recommend The Manor House.”
Kind Regards and warm thanks,
Nigel, Sally and Sue.
“My mother came into Radcliffe Manor House after a period in hospital followed by a stay in a nursing home in Nottingham in January 2014 and was immediately made very welcome.
The emphasis was that it was her new home and the staff were there to make it as comfortable as possible for her, and that their focus of attention at all times was her well-being. Not only was her accommodation superb (and the food), she was looked after by the most remarkable team. They were all hugely professional in all they did for her, always with good humour, and she enjoyed their company.
Visitors were always made very welcome and nothing was too much trouble. My mother was cared for at all times, and more so when she was less well. There was an excellent communication between the Home and the family who always felt fully confident that Radcliffe Manor House was the right place in every respect.
Take care all of you!